Due to continuing supply chain issues, we are currently facing extended lead times on some products. Contact us for more details.

Please be aware our daily cut-off to ship orders on a next day service is 1:45pm.

Product Support

I Have just Changed my Lights to LED and Now They Won't Turn Off?

If your KNX system was installed before 2014 the dimmers will not be suitable for mains LEDs. This is due to the extremely fast development of LED technology and the forced adaption of non incandescent lights. 

There are potential way to work around this, such as load compensators but for guaranteed compatibility, new dimmers will need to be installed for the circuits with LEDs.

Ivory Egg uses cookies to make your experience better and provide necessary site functionality. By using our website, you agree to set the cookies and accept the privacy policy