Due to continuing supply chain issues, we are currently facing extended lead times on some products. Contact us for more details.

Please be aware our daily cut-off to ship orders on a next day service is 1:45pm.

Product Support

Problems With ETS When Using a USB Gateway?

If you are having troubling connecting to the KNX bus via USB there are a couple of quick fixes:

  • Install this hot fix from the KNX.org. This relates to the sleep mode used in the latest windows versions which can block the USB connection.
  • Check ETS has been updated to the current version. This can be checked in the main ETS window on the bottom information bar. You will need to have a valid licence in an attached dongle to update from within the ETS program.
  • If your KNX project has multiple lines, make sure you have given the USB gateway a local address that matches this line it is connected to. This is done in communication settings.

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